How To Place An Order

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We do our best to make using our website easy and painless.  To place an order online, simply add the desired items to your shopping cart, then click on the CART button in the upper right and proceed to checkout.  NOTE: When purchasing Downloads, you still have to enter your shipping address (Yes, we know it's crazy, but there's no way around it.)

 

You can always place your order with us over the phone using your credit card.  Or, if you prefer to pay by check, you can print your shopping cart and send your payment by mail.  We also accept School Purchase Orders (see below).

 

 

Shipping & Handling

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Shipping is a flat fee of $2.95 for orders up to $14.98, then $4.95 for orders up to $29.99.  We offer FREE SHIPPING for all orders over $30!  Most orders placed before 3pm CST, depending on availability, are shipped the same or next day, excluding weekends and holidays. All products are in stock, unless otherwise noted. Items are shipped USPS Media Mail, USPS 1st Class Mail or UPS Ground, depending on the size and should arrive in 5-16 days.

 

 

Returns & Refunds

 

Yes.  However, due to nature of the product that we sell, we only offer refunds or exchanges if the package is returned to us in it's original condition...that means a new, UNOPENED software package.  Software must be returned within 30 days of purchase. There is a 30% restocking fee and shipping is NON-REFUNDABLE.   Please avoid returns by checking the Operating System compatibility information located at the bottom of each product page. 

 

Please NOTE: There are NO RETURNS on licensed (school version) products.

 

 

Do you accept POs?

 

Yes, we gladly accept Purchase Orders from your organization, library or school.  Shipping fees are 10% for orders under $30.  We offer FREE SHIPPING for orders over $30.  Invoice terms: NET 30

 

To order, simply mail, fax or email your PO to us at:

 

     Children's Software Online

     Attn: Order Dept.

     PO Box 190

     Goldthwaite, TX  76844

 

     Fax: (866) 774-8025

     email: info@childrenssoftwareonline.com

 

 

What does (as tested by Children's Software Online) mean?

 

On some titles you will see something like, “(Windows 7 - as tested by Children's Software Online)" which means that the packaging doesn’t have that particular operating system(s) printed on it, but we have tested it and were able to successfully install and run the software either “as is” or by using the Program Compatibility Wizard that’s built into Windows.

 

 

Additional Support

 

Windows Vista compatibility wizard instructions

Windows 7 compatibility wizard instructions

 

If you are getting a 64-bit error message click here for technical support.

 

Download techinical support: Please try rebooting as that solves most issues.  If not, you can open a support ticket.

 

1. Go to http://support.selectsoft.com/
2. Click on Electronic Support Ticket at the bottom left side of the page.
3. If this the first time creating a support case, you need to create a user account. Click the New User button to get started.
4. If you already have a user account, enter your Username and Password and click Login. Then skip to step #7.
5. Otherwise, fill out the registration screen and click Submit at the bottom of the screen
6. Once the registration is complete, click “Open or update a support case” link.
7. From the drop down menu, select “Create New Case” and click Go.

 

 

What's the difference between a Jewel Case, Sleeve and a Retail Box?

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A jewel case is a hard plastic case that houses the actual CD-ROM.  It usually contains an information booklet describing the software and its installation.  Sleeves are "environmentally conscience" packaging and simply are the CD-ROM housed in a paper or vinyl sleeve for safer shipping. All doumentation (help files) are contained on the actual CD. Retail Boxes contain the CD-ROM, frequently packaged in a sleeve or jewel case and sometimes a warranty card or booklet, but nothing else.   In essence, the product is the same, only you pay more for the Retail Box packaging as it costs more to produce and ship. All of our products are BRAND NEW, not used.

 

 

Do you ship outside the US?

 

To find out if we ship to your country, simply add an item to the shopping cart and click on CHECKOUT.  Nect, click the "United States" (dropdown menu) to see if your country is listed.

 

We reserve the right to refuse service to anyone.

 

 

Still have questions?

 

Contact us